Strata decisions made simple

When Harbour Gardens in Sydney needed support with complex building management matters, the owners were facing an important transition: changing BCM managers for the first time since taking occupancy. Cleaver Strata Consulting guided the committee through the tender process with clarity, structure and confidence.

“Brendan, CEO of Cleaver Strata Consulting, played a key role in making the process easier to navigate,” Jung a Committee member stated.

“His communication, follow-up and attention to detail stood out from the beginning.

“He kept the committee informed, responded promptly and delivered exactly what he said he would. Since then, the relationship has continued to grow, with Brendan also assisting on matters such as insurance and fibre to the premises.

“As a result of our experience, I would 100% recommend him to other Committees and OC’s”.

Cleaver Strata Consulting has also supported South Village in Kirrawee, a large mixed-use complex made up of five lots, including a shopping centre and three residential buildings with approximately 770 apartments. With an annual turnover of around $5 million across maintenance, repairs and support services, the committee needed an experienced, independent adviser who could manage the process professionally and transparently.

Brendan’s first task was to assist with the committee due diligence to replace the strata company for one of the residential buildings. Cleaver Strata Consulting prepared the tender brief, developed interview questions and presented five strata management options for consideration. Following interviews, the committee narrowed the shortlist to two preferred candidates to put forward to the Owners Corporation to decide with confidence. Cleaver Strata Consulting was also appointed to manage the BMC tender process, which requires unanimous support across all parts of the strata plan.

“In complex mixed-use schemes, having an independent mediator who can bring key decision-makers together is invaluable,” Jason, Treasurer of the Committee, said.

“Committee members need to demonstrate due diligence and avoid any perception of favouring one party over another.

“Cleaver Strata Consulting provided the documentation, transparency and access needed for the committee to engage directly with potential tenderers and make an informed decision. The process was challenging, but Brendan’s experience, industry knowledge and practical approach helped achieve a strong outcome.”

Both Jason and Jung expressed their appreciation of Cleaver Strata Consulting being responsive, thorough and highly professional.

“I was working and would call Brendan early in the morning or later in the evening, and he would always pick up, and he definitely went above and beyond with our contract,” Jason said.

“He was always touching base and that is very reassuring.

“The style of customer service they provide makes you feel like you are the only client they have. Looking forward to working with them again the next time.”